The method used in the process of this research is a qualitative research method with an inductive approach. This research is a description of how the management is carried out by the Padang City Population and Civil Registration Office and Koto Tangah District, in managing the administration of migrants in the city of Padang. reliable in terms oj time and accuracy of the service process, (3) the employees who help people who need the service mustĬommunicate well, (4) the security in Ampana Kota district have shown efforts to improve the quality oj services related to providing security for the community by placing the parking attendants to participate in securing the circumstances in the parking, (5) the aspect oj empathy that given of Ampana Kota district is giving a pleasant impression. In the aspect 0.[ reliability about reliable in handling public complaints.
(2) people are not satisfied with the services provided by the Ampana Kola district. This happens because oj limited funds and no funds provided by Touna regency for theprocurement process. The research results show that (1) part of the public service at Ampana Kota district was not have facilities such as generators that less optimized, when the power fails, the service process will stop, it means people do not get service. The theory used in this research is the theory Parasurahman that measure the quality of service, namely (1) reliability, (2) responsiveness, (3)Īssurance: empathy and direct evidence. Data analysis technique used (1) Collection of data, (2) data reduction data presentation, verification conclusion. 2 user community support services as an informant. The informants in this research consist of 4 people, 1 person is the head of Ampana Kota district as key informant, 1 section head of government. The data were collected by observation, interview and documentation. This research was a descriptive research using a qualitative. This research aims to find out the quality of public services administration of handling National Identity Card (e-ID) at Ampana Kota district.
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